Privacy Policy

At Sincerelu Macedonia LLC (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit sincerelymacedonia.com and when you purchase or enquire about our tour packages (collectively, our “Services”). By accessing or using our Services, you agree to the practices described below.

1. Who we are

• Legal entity: Sincerelu Macedonia LLC
• Registered office: St. Naroden Front 19 / Floor 1 – 36A, Skopje – Center
• Email: info@sincerelymacedonia.com
• Data Protection Officer (DPO): Igor Antov

2. How we collect data

We obtain personal data in the following ways:

• Direct interactions – completing booking forms, emailing us, calling our office, chatting with us, or signing up for newsletters.
• Online orders – placing an order on our website.
• Customer feedback – voluntarily filling out surveys or providing reviews/comments on message boards.
• Automated technologies – cookies and similar technologies that log browsing behaviour, IP address, device type, and referral URLs.

3. What data we collect

Depending on how you interact with us, we may collect:

• Identification data – full name, date of birth, gender.
• Contact information – address, email, phone number.
• Travel details – passport or ID number, nationality, travel dates, destinations, transfer arrangements, previous bookings (including booking-related correspondence).
• Health & dietary information – medical conditions, allergies, dietary preferences (to tailor meals or activities safely).
• Insurance details – policy provider and number, coverage dates (when relevant to your booking).
• Payment information – credit-card details, billing address (processed via secure, PCI-DSS–compliant providers).
• Usage data – IP address, browser type, device identifiers, pages visited, links clicked, cookie identifiers.

4. Why we process your data

We process your personal data (under the relevant legal bases of GDPR Art. 6) in order to:

• Process and confirm bookings, payments, transfers, and reservations.
• Provide customer support.
• Send booking confirmations, itineraries, and service updates.
• Personalise your experience (e.g., remember language preferences, suggest relevant tours).
• Email special offers, newsletters, or surveys.
• Comply with legal obligations (tax, immigration, accounting).
• Analyse website traffic and improve services.

5. Data sharing

We share personal data only as needed and under confidentiality agreements with:

• Service partners – local guides, accommodation providers, transport companies, meal providers, and airport-transfer partners required to fulfil your booking.
• Payment processors – secure, GDPR-compliant gateways.
• IT & cloud hosts – for website functionality, email, and data storage.
• Public authorities – only when legally required (e.g., customs, taxation, public health).

All third-party processors must meet GDPR standards and process data solely on our instructions.

6. International transfers

If we transfer your data outside the EU/EEA (including to our operations in North Macedonia), we employ appropriate safeguards—such as Standard Contractual Clauses approved by the European Commission—to ensure an equivalent level of protection.

7. Data retention

• Booking & transaction records: kept for 5 years after your trip to satisfy accounting and legal requirements (unless a longer statutory period applies).
• Marketing consents: retained until you withdraw consent or for 2 years after your last interaction, whichever comes first.
• Cookie identifiers: see Section 9.

When a retention period ends, your data are securely deleted or anonymised.

8. Your rights

Under the GDPR, you may:

• Access your data (free of charge, unless requests are manifestly unfounded or excessive).
• Rectify inaccurate or incomplete data.
• Erase data (“right to be forgotten”) in certain circumstances.
• Restrict or object to processing.
• Port data to another provider.
• Withdraw consent at any time (e.g., unsubscribe from marketing).
• Complain to a supervisory authority.

We respond to all requests within one month. To exercise your rights, email info@sincerelymacedonia.com or write to us at the address above.

9. Cookies & similar technologies

We use cookies to improve site performance and tailor content. They include:

• Functionality cookies – recognise you, remember language and location preferences.
• Advertising/analytics cookies – analyse browsing behaviour, show ads relevant to your interests, measure campaign effectiveness.

You can refuse or delete cookies via your browser settings. Some site features may not work properly without them.

10. Security measures

We apply appropriate technical and organisational safeguards—including encryption in transit, role-based access controls, and secure cloud hosting restricted to authorised employees—to protect your data from unauthorised access, loss, or misuse.

11. Links to other websites

Our website may contain links to external sites. Once you leave our domain, this Privacy Policy no longer applies. Please review the privacy policies of any external sites you visit.

12. Changes to this policy

We may update this Privacy Policy periodically. The latest version is always posted here, and significant changes will be highlighted or communicated to you via email where appropriate.

13. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at info@sincerelymacedonia.com or by post at St. Naroden Front 19 / Floor 1 – 36A, Skopje – Center.

Effective date: 06/08/2025